Need a hand, found something unexpected, or have a question about the game? We’d like to hear from you.
Contact Countrio support
[email protected]Include your device, iOS or Android version, and Countrio version. A screenshot and the steps that led to the problem help us understand it.
Purchases & progress
What does Remove Ads remove?
Remove Ads removes interstitial ads. Optional rewarded ads remain available when you choose to watch one.
How do I restore Remove Ads?
Use the same App Store or Google Play account that made the purchase. On iOS, open the Store and tap Restore Purchases. On Android, the game checks your owned purchase when it connects to Google Play. You’ll need an internet connection. If your purchase still isn’t recognised, contact us with the store and order reference. Never send payment-card details or your account password.
Can I restore purchased coins?
Coin packs are consumable purchases. They add coins to your local game save and are not restored through Restore Purchases. If a paid pack did not arrive, contact support before resetting or reinstalling the game.
What happens if I reset my progress?
Reset Progress starts your Journey, stamps, scores, coins and settings over. Your Remove Ads entitlement is preserved. A reset cannot be undone through the game. Contact us before resetting if you are trying to solve a problem.
Where is my progress saved?
Your progress is saved on your device. Countrio does not provide an account-based cloud-save service or automatic transfer between devices. Removing the app can remove its local save. Restore Purchases restores eligible store purchases, not your Journey or coin balance.
Questions about the world?
If a country name, flag, capital, currency or greeting looks wrong, tell us the game, the question and the answer you saw. Geography changes, and your observations help us keep Countrio accurate.
Privacy & credits
Read our Privacy Policy, Terms of Use and third-party credits.